Malaysians are famous for their generous hospitality. The Japanese are well known for their courtesy, especially in the way they constantly bow as a sign of respect and appreciation to the other person. Americans are well known for their openness and frankness in dealing with people. Wouldn’t it be great if you could successfully merge and infuse the best traditions and culture across diverse cultural, linguistic, and geographic boundaries into all aspects of your service elements?
Companies that manage to fuse the best traditions of various cultures around the world in harmony with careful consideration of their own culture and customs will have a competitive advantage over others. Here are some traditions you may want to incorporate into your service models and practices:
love and humility
Malaysians, for example, have a strong tradition of showing love and humility. Malaysians express themselves from the heart with sincerity and warmth. This is exactly how we should treat and serve our customers. When you adopt the right traditions into your service models, you stand a better chance of succeeding because they have longer staying power than just responding to a set of training guides and external “feel good” training programs to get the best out of your customer service. staff. Staff selection should be made on the basis of their level of “humility” as this trait is most important in the customer service profession. In fact, it wouldn’t be too much of an exaggeration to say that the average customer service representative may have to say the word “sorry” no fewer than 50 times in a day. Customers love to hear this word even if they are to blame.
service from the heart
By making your staff aware of the history and beauty of each tradition, this will generate a lot of happiness and a willingness to want to serve from the heart instead of just being forced to repetitively perform an artificial act that they don’t appreciate at all. When your staff start serving from the heart, your customers will feel valued and retain a lasting, positive view of your company. Service from the heart can only be possible for staff who enjoy making customers happy. As such, having the right recruiting program in place to attract potential staff with the right values will go a long way toward achieving this goal.
Cultivate long-term sincere relationship with customers.
Asians are generally better at making long-term relationships. Asians value the importance of making time for each other to truly understand and appreciate each other’s needs. Showing a genuine interest in each other’s progress and making efforts to ask for the little things in life are a very important part of the culture. Such gestures will go a long way in building mutual trust. Hence, Companies that foster such values of hanging out with customers, attending a customer-hosted event, attending a social function, or snuggling up on the couch will have an advantage. Your customer is no longer a customer but a friend. This will definitely help build customer loyalty and satisfaction.
Reach out and touch your partner.
An important key to a lasting relationship is affection and love. When your partner least expects it, come over and hug or kiss him. Do this spontaneously and often.
Businesses must harness the values found in our shared traditions, starting with a sense of humility and genuine care for others. This translates into true customer service, which keeps customers coming back for more.