Sometimes it is necessary to end a business relationship. It doesn’t necessarily mean that something is wrong with the person as a human being, but it can mean that the two of you have outgrown each other.
Reasons for ending a customer relationship
1. They make unreasonable demands
Remember that what is unreasonable for you is reasonable for them, so it is best not to confront them with this behavior, but to try to set limits. If you try to set limits and they won’t let you, it may be time to end the relationship because you don’t fit in well.
2. They keep trying to get you to lower your rates
Anyone who agrees to a fee and then keeps trying to dissuade you, doesn’t respect your business. They may even think of you as an employee or a liability rather than a partner in their business. If the topic of payment comes up a lot, it may be a good idea to move on.
3. They are slow payers
Any customer who does not pay on time consistently is a liability to your business and your cash flow. If you have an agreement to get paid in a certain way, you should get paid. Give your client a warning and set three strikes and you’re out of the rule.
4. They don’t listen
When a client hires you as an expert in your niche but does not hear about what you have to contribute, but still wants you to be responsible for the ROI, you have a serious problem that needs to be fixed. If you can’t fix it, let them go.
5. They do not respond
If you ask for information and they will never give it to you or if you are often late with information, and this affects how you perform your duties, it may be best to let the customer go. Your lack of response can ruin your schedule and affect not only the work you do for them, but the work you do for others as well.
6. They are disrespectful
When you feel someone is disrespecting you, ask them if they are saying what you think they are saying so you can clarify it. If you are being disrespectful, it is time to part.
The best ways to end the customer relationship
1. Look at your contract
Check the contract to see what the rules and methods are for ending the relationship and stick to it.
2. Keep it business related
Although sometimes ending a relationship with a client feels personal, it is best if it does not become personal, but remains like a business.
3. Give notice
In most cases, it is better to advise according to the contract. Usually this is a one month notice. But, if the relationship is troubled, you can try to end it sooner.
4. Money back
If you are working on an advance, be sure to repay any of the money that you have not yet earned. Even if your contract says that you will not offer refunds, it is best to do so as you will be leaving on a higher note.